Terms & Conditions – WAHA PRO

Last Updated: November 01, 2025

Welcome to WAHA PRO (“Company”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern the use of our website https://wahapro.com, together with all quotations, proposals, invoices, retainers, subscriptions, and professional services provided by WAHA PRO.

By accessing our website, approving any quotation, making payment, or engaging any service, the Client (“you”) acknowledges and agrees to be legally bound by these Terms. If you do not agree with any part of these Terms, you must refrain from using our website or engaging our services.

1. Scope of Services

WAHA PRO provides professional services including, but not limited to:

Business Setup & Company Formation
Marketing Management & Social Media Management
Public Relations (PR) & Design Services
Project Management & Operational Support
Accounting Coordination & Payroll Follow-up
Audit Coordination, Advisory & Consultancy

The exact scope of each engagement shall be defined exclusively in the relevant quotation, proposal, invoice, retainer, subscription plan, or written agreement.

2. Service Activation

A service shall be deemed officially activated and commenced immediately upon the occurrence of any of the following:

Full or partial payment is received
A quotation, invoice, or proposal is approved (verbally or in writing)
Consultation, planning, strategy, setup, or execution begins
Team resources, software tools, third-party budgets, or internal hours are allocated

Upon activation, the Client is automatically deemed to have accepted the latest published version of these Terms available on our website.

3. Payment Terms

Advance Payment: All services are billed 100% in advance, unless expressly agreed otherwise in writing.
Retainers: Monthly retainers must be paid before the start of each service cycle.
Suspension Rights: Delayed payments may result in immediate suspension without liability.
Third-Party Costs: Government fees, advertising spend, payroll costs, banking charges, software subscriptions, and external vendor fees are billed separately unless expressly included.

4. Strict No-Refund Policy

All payments made to WAHA PRO are strictly NON-REFUNDABLE once the service has commenced, resources have been allocated, or any third-party expense has been incurred.

This applies to:

Management fees
Consulting fees
Monthly retainers
Campaign budgets
Payroll coordination fees
Media buying
Software subscriptions
Audit and accounting coordination
Third-party pass-through costs

No refunds shall apply in cases of:

Change of mind
Client-side delays
Market changes
Rejection by authorities
Incomplete documentation
Slow approvals
Dissatisfaction with campaign performance
Internal staffing issues
Business closure or restructuring

The Client expressly waives any right to initiate chargebacks, reversals, disputes, or refund claims after service commencement.

5. Marketing & Social Media Delivery

For marketing, content creation, and social media management services, any stated quantities such as:

“Up to 30 posts including up to 6 videos”

shall represent the maximum service ceiling only and shall not be interpreted as a guaranteed fixed minimum output.

Actual deliverables may be:

Lower than stated
Equal to stated
Occasionally exceed the stated quantity

depending on:

Campaign objectives
Platform algorithms
Seasonality
Performance data
Market trends
Budget deployment
Strategic priorities
Client responsiveness
Creative relevance

WAHA PRO retains full professional discretion over:

Posting frequency
Publishing calendar
Reels-to-post ratio
Creative formats
Video allocation
Paid vs. organic distribution

The phrase “up to” strictly means the upper allocation limit for that billing cycle.

6. Third-Party Dependency

WAHA PRO shall not be liable for delays, disruptions, rejections, or performance limitations caused by:

Government authorities
Licensing bodies
Meta, Google, LinkedIn, TikTok, or social platforms
Banks and payroll processors
External accountants or auditors
Legal advisors
Software providers
Influencers
Vendors
Courier services
Employees or contractors

7. Client Responsibilities

The Client agrees to:

Provide complete, accurate, and lawful information
Deliver approvals and feedback on time
Provide required access credentials
Share accurate employee, financial, or operational data
Ensure internal approvals are completed
Maintain lawful business conduct

Any delay caused by the Client shall not reduce fees, create extensions, or establish refund rights.

8. Out-of-Scope Work

Any work requested outside the approved scope shall be billed separately, including but not limited to:

Additional content or videos
Emergency campaigns
Crisis communication
Weekend or holiday work
Urgent reports
Additional payroll cycles
Vendor disputes
Recruitment support
Additional meetings
Extra revisions
Additional audit follow-ups

9. Intellectual Property

All systems, frameworks, strategies, templates, content plans, reports, and operational methodologies created by WAHA PRO remain the sole intellectual property of WAHA PRO, unless expressly transferred in writing.

Unauthorized copying, resale, reuse, or redistribution is strictly prohibited.

10. Confidentiality

Both parties agree to maintain strict confidentiality over all:

Business strategies
Financial records
Internal processes
Client databases
Employee information
Commercial pricing
Operational methodologies

WAHA PRO may disclose information only where necessary to perform the services, including government filings, vendor coordination, software integrations, payroll processors, auditors, or legal compliance requirements.

11. Limitation of Liability

To the fullest extent permitted by applicable law:

WAHA PRO shall not be liable for indirect, incidental, punitive, or consequential losses
WAHA PRO does not guarantee revenue, lead volume, ROI, engagement rates, audit outcomes, tax positions, or profitability
Total liability shall never exceed the actual fees paid for the specific disputed service

12. Indemnification

The Client agrees to indemnify, defend, and hold harmless WAHA PRO, its management, staff, contractors, and affiliates from any claims, damages, penalties, liabilities, or legal costs arising from:

The Client’s business activities
Illegal, misleading, or infringing content supplied by the Client
Employee disputes
Tax and payroll disputes
Government penalties
Breach of these Terms

13. Force Majeure

WAHA PRO shall not be liable for any failure or delay caused by events beyond reasonable control, including but not limited to:

Natural disasters
Government shutdowns
Pandemics
Internet outages
Platform bans
Regulatory changes
War or civil unrest
Banking interruptions
Force majeure events under UAE law

14. Termination

WAHA PRO reserves the right to suspend or terminate services immediately if:

Payments are overdue
The Client breaches these Terms
False or misleading information is provided
Abusive conduct is directed toward staff
Legal or compliance risks arise
The scope becomes unlawful

Termination shall not entitle the Client to any refund.

15. Amendments & Website Supremacy

WAHA PRO reserves the unrestricted right to update, replace, amend, or remove these Terms at any time without prior notice.

The latest version published on https://wahapro.com shall always prevail and supersede any prior PDF, quotation, proposal, email, WhatsApp message, or verbal agreement.

Continued use of the website or services constitutes full acceptance of the updated Terms.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates.

Any dispute shall be subject to the exclusive jurisdiction of the UAE Courts.

17. Contact Information

WAHA PRO
Website: https://wahapro.com
Email: info@wahapro.com